We aim to provide a straightforward and reliable shipping experience from the time an order is submitted until it reaches its destination. Our fulfillment process is designed to prepare purchases efficiently, package products with appropriate care, and coordinate delivery through available shipping carriers. This policy explains general information about shipping costs, order preparation, delivery estimates, tracking, address accuracy, international shipments, and circumstances that may affect delivery.

Orders with a merchandise subtotal of $20 or more qualify for standard shipping at no additional charge. For orders below $20, a shipping fee may apply. Any applicable shipping charges are determined based on the order and delivery destination and will be displayed during checkout before the order is finalized. Customers can therefore review the available shipping information and any applicable delivery costs before completing their purchase.

Once payment has been successfully received and the order is confirmed, we generally need approximately 1 to 3 business days to prepare the package for shipment. This preparation period may include reviewing the order information, collecting the purchased items, completing the necessary fulfillment steps, packaging the products, and arranging carrier pickup. Weekends and applicable holidays are generally not counted as business days.

Processing times may occasionally be longer than the standard estimate. Increased order volume, unexpected operational circumstances, additional order verification, inventory-related matters, holidays, or other events may affect the amount of time required to prepare an order. Although we work to process purchases as efficiently as reasonably possible, processing estimates should be understood as general timeframes rather than guaranteed deadlines.

After an order has been handed to the shipping carrier, a shipment confirmation will generally be sent to the email address associated with the purchase. When tracking is provided by the selected shipping service, the confirmation may include a tracking number or other tracking information. Customers can use the carrier’s tracking system to follow shipment activity and view available delivery updates.

For most domestic orders, delivery is generally expected to take approximately 3 to 7 business days after the package has been shipped. This estimate refers to carrier transit time and does not include the time required to prepare the order before dispatch. Actual delivery periods may vary depending on the destination, carrier operations, shipping volume, weather conditions, holidays, transportation schedules, and other circumstances affecting the delivery network.

The complete time between placing an order and receiving a package therefore consists of both the processing period and the carrier’s transit period. We make reasonable efforts to prepare orders promptly and work with shipping providers to facilitate delivery, but once a package is transferred to a carrier, certain aspects of transportation are outside our direct control. Unforeseen events may result in a shipment taking longer than the general delivery estimate.

Customers are responsible for reviewing the shipping address and other delivery details before submitting an order. The address should be complete, accurate, and suitable for carrier delivery. Incorrect apartment or unit information, missing details, outdated addresses, or other errors may cause delays, failed delivery attempts, returned packages, or additional shipping complications. We are not responsible for delivery problems resulting from inaccurate or incomplete information provided during checkout.

If you discover that the shipping address entered with an order is incorrect, please contact our customer support team as quickly as possible at basedretailer@gmail.com. We will review the order and determine whether any change can still be made. Because orders may enter fulfillment or shipping shortly after purchase, we cannot guarantee that an address modification will always be possible. Prompt communication provides the best opportunity for us to review the request before the package is dispatched.

Shipping delays can occasionally occur even when an order has been processed and dispatched on time. Factors such as severe weather, unusually high package volumes, transportation disruptions, carrier operating conditions, public holidays, and unexpected logistical events may affect transit. When tracking information shows a delay, customers should first review the latest carrier updates and allow reasonable time for the shipment to continue moving through the delivery network.

If a package appears to be lost, remains without meaningful tracking activity for an extended period, or does not arrive within a reasonable timeframe, customers may contact us for assistance. Please email basedretailer@gmail.com and include the relevant order information. Our team can review the available purchase and shipment details and provide guidance concerning the next steps based on the information available to us.

Tracking details may not become active immediately after a shipping confirmation is issued. A carrier may need additional time to scan the package and enter the shipment into its tracking system. It is therefore possible for a tracking number to show limited or no movement shortly after dispatch. Customers may wish to allow a short period for the carrier’s system to update before requesting assistance about a newly shipped package.

Shipping availability for destinations outside the United States may differ depending on the location, carrier availability, product characteristics, and other logistical considerations. Customers ordering internationally should review the shipping options displayed at checkout to determine whether delivery is currently available for the desired destination. Certain destinations or products may be subject to restrictions imposed by carriers, customs authorities, or other applicable requirements.

International customers may also be responsible for charges imposed by the destination country. Depending on the location, these costs can include customs duties, import taxes, brokerage fees, handling charges, or similar assessments. Such charges are generally determined by local authorities or service providers and are not controlled by us. Customers are responsible for reviewing the applicable import requirements and understanding any costs that may be associated with receiving an international shipment.

International delivery times can vary more significantly than domestic delivery periods. Customs clearance, border processing, local transportation, carrier schedules, destination-country procedures, and other logistical factors may influence the final arrival date. Any international delivery timeframe provided during the purchasing process should therefore be treated as an estimate and not as a guaranteed delivery date.

We take reasonable precautions when preparing products for shipment and aim to package orders appropriately for transportation. If your package arrives visibly damaged or the contents appear to have been affected during delivery, please contact us promptly. Include your order information and, when useful, photographs showing the package and affected products. This information can help our team review the circumstances and determine what assistance may be appropriate.

Our shipping process involves several stages, including order confirmation, fulfillment, packaging, carrier pickup, transportation, and final delivery. While we are responsible for preparing and dispatching orders according to our normal procedures, carrier-controlled portions of the delivery process may be affected by circumstances beyond our control. We nevertheless remain available to help customers understand available tracking information and address reasonable shipping concerns.

We encourage customers to retain shipping confirmations and tracking details until their orders have been successfully received. Keeping this information available can make it easier to monitor a shipment or communicate with customer support if an issue occurs. Customers should also ensure that the delivery location can safely receive packages and that the address provided at checkout accurately reflects the intended destination.

For questions about shipping fees, order preparation, delivery estimates, tracking, address changes, international shipments, delayed packages, damaged deliveries, or other shipping-related matters, please contact our customer service team at basedretailer@gmail.com. We appreciate your order and will make reasonable efforts to provide clear information and helpful support throughout the delivery process.