Your privacy is important to us, and we are committed to treating personal information with appropriate care when you browse our website, purchase products, communicate with our team, or use any of our online services. This Privacy Policy describes our general practices concerning the collection, use, storage, protection, and disclosure of information that may be associated with you. In this policy, references to “we,” “us,” “our,” and “the Company” mean Northstar Wellness LLC.

The information we handle may depend on how you interact with our website and services. Browsing the site, creating an account, placing an order, contacting customer support, subscribing to communications, or submitting feedback may involve different types of information. We provide this policy so visitors and customers can better understand our general privacy practices and the choices that may be available to them.

When you voluntarily provide information through our website, we may collect details needed to complete your request or provide the services you have requested. This information can include your name, email address, telephone or other contact details, account information, billing or shipping information, purchase details, preferences, and information included in communications with us. For example, information may be provided when you place an order, create an account, ask a question, request customer assistance, complete a survey, submit feedback, or otherwise communicate with our business.

Information related to your shopping activity may also be collected. This can include products you browse, search for, add to a cart, purchase, return, or otherwise interact with through our website. We may use this information to process transactions, fulfill orders, provide support, maintain business records, respond to customer requests, and improve the products and services we offer.

When you contact us, we may retain the contents of your communication along with information reasonably necessary to manage the interaction. Keeping these records can help us answer questions, investigate concerns, provide assistance with orders, and maintain consistent customer service. If you voluntarily provide reviews, comments, survey answers, ratings, or other feedback, we may use that information to understand customer experiences and identify areas where our products, services, or website could be improved.

Some information may be collected automatically when you access or use our website. Depending on your device, browser, network, and settings, automatically gathered information may include an IP address, browser and operating system information, device characteristics, general geographic information, referring pages, pages visited, links or features used, and information about how you interact with our website.

We use automatically collected information for various operational purposes. It may help us understand website traffic, evaluate performance, identify technical problems, improve navigation and functionality, maintain website security, and make the online experience more useful. Certain information may also help us identify unusual activity, investigate potential fraud, protect our systems, and maintain the reliability of our services.

Our website may use cookies and similar technologies. Cookies can support essential website functions, remember certain preferences, recognize returning visitors, measure website activity, and provide information about how users interact with different areas of the site. Depending on your browser and device, you may have the ability to control, restrict, or remove cookies. Disabling certain cookies may cause some website functions or features to operate differently or become unavailable.

Other technologies, such as pixels, tags, local storage, and similar tools, may also be used for technical, analytical, or operational purposes. These technologies can help us evaluate website usage, understand the performance of communications, measure promotional activity, and identify opportunities to improve the services and content available through our website.

In some situations, we may receive information from third parties that support our business operations. These parties may include payment processors, shipping and fulfillment providers, analytics companies, advertising or marketing partners, referral or affiliate services, authentication providers, and other technology providers. The information we receive may depend on the service involved and, where applicable, the choices or permissions associated with your interaction with that third-party service.

We may share personal information with companies and service providers that perform functions on our behalf. Depending on the circumstances, these providers may support website hosting, payment processing, order fulfillment, shipping, customer service, communications, technical operations, analytics, marketing, security, fraud prevention, or other legitimate business activities. Information shared with these providers is intended to be used in connection with the services they perform for us.

Personal information may also be disclosed when required or permitted by applicable law. This may include responding to valid legal processes, court orders, governmental requests, regulations, or other legal obligations. We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of our business, customers, website visitors, or other individuals, or when investigating suspected fraud, security incidents, unlawful conduct, or violations of applicable terms and agreements.

If Northstar Wellness LLC becomes involved in a corporate transaction, such as a merger, acquisition, financing, restructuring, reorganization, or sale of some or all business assets, personal information may be included among the assets or information transferred as part of that transaction, subject to applicable law and privacy requirements.

We retain personal information only for as long as reasonably appropriate for the purposes for which it was collected or as otherwise required by applicable obligations. The length of retention can depend on the type of information, the purpose for maintaining it, legal or regulatory requirements, accounting obligations, security considerations, dispute resolution, recordkeeping needs, and legitimate business purposes. When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements and our internal practices.

We maintain reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure. Despite these measures, no internet transmission, electronic communication system, website, or database can be guaranteed to be completely secure. Users should therefore understand that providing information online involves inherent security risks, even when reasonable protective measures are in place.

Our website and services are intended for a general adult audience and are not directed toward children under the age of 16. We do not knowingly seek or intentionally collect personal information from individuals under 16. If we become aware that information belonging to a child under the applicable age has been collected without the required authorization, we will take reasonable steps to address the situation and remove the information when appropriate or required by law.

Privacy rights can differ depending on your location and the laws that apply to your circumstances. Where applicable, you may have rights relating to the personal information we maintain about you. These may include requesting access to certain information, seeking correction of inaccurate information, asking for deletion of eligible information, objecting to or restricting particular processing activities, withdrawing consent where consent is the applicable legal basis, or requesting additional information concerning our privacy practices.

You may also have options concerning marketing communications. If you receive promotional emails from us, you can generally use the unsubscribe instructions included within the applicable message to stop receiving future marketing communications. Certain non-promotional messages may continue to be sent when they are necessary for an order, transaction, account, security matter, or other requested service.

If you access our website from outside the United States, please understand that personal information may be processed, stored, or accessed in the United States or in other locations where our service providers or business partners operate. Privacy laws and protections may vary between countries and regions. Where applicable, we will take reasonable measures to address requirements concerning international data transfers and applicable privacy rights.

If you wish to submit a privacy-related request, ask a question about our data practices, or raise a concern regarding personal information, you may contact us by email. Depending on the request, we may ask for information needed to reasonably verify your identity or confirm that you are authorized to make the request. Verification procedures are intended to help protect personal information from unauthorized disclosure or fraudulent requests.

This Privacy Policy may be revised periodically to reflect changes in our business operations, website features, technology, legal requirements, or privacy practices. When changes are made, the revised version will be made available through our website. We encourage visitors and customers to review this policy from time to time so they can remain informed about how information may be collected, used, shared, and protected.

If you have questions, comments, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact Northstar Wellness LLC at basedretailer@gmail.com.